Community Hospital Health System

Executive Summary

A Community Hospital Health System partnered with Asbury HealthTech Partners to enhance its approach to IT and imaging investments. While the organization had made significant technology advancements, there was an opportunity to align decision-making processes across departments for greater efficiency, integration, and value realization. Asbury introduced a governance model that unified stakeholder input, improved procurement discipline, and supported strategic alignment across the enterprise.

The Challenge

The Community Hospital Health System, like many health systems navigating complex technology environments, faced growing demands on its IT and imaging infrastructure. As departmental leaders pursued innovative solutions, the pace of investment outgrew existing coordination structures. This led to:

  • Procurement Silos: Decentralized purchasing created variation in tools and support models.
  • Integration Challenges: Diverse solutions introduced interoperability and maintenance hurdles.
  • Missed Economies of Scale: Independent acquisitions limited leverage with vendors.
  • Strained IT Resources: Frequent ad hoc deployments disrupted long-term initiatives.
  • Team Frustration: IT staff faced unpredictability and limited visibility into upcoming needs.

Our Solution

Asbury led a governance transformation effort grounded in relationship-building, cross-functional collaboration, and value-based decision-making. Key initiatives included:

  • Discovery & Mapping: Conducted in-depth analysis of existing workflows, decision patterns, and friction points.
  • Governance Council Formation: Brought together clinical, administrative, and operational leaders to build system-wide representation.
  • Framework Design: Established clear charters, decision rights, and escalation pathways to ensure accountability.
  • Procurement Integration: Aligned RFI/RFP practices with governance to streamline approvals and maximize ROI.
  • Evaluation Modeling: Developed a balanced scorecard approach factoring financial ROI, clinical impact, interoperability, and long-term viability.

Results & Impact

The Community Hospital Health System now operates under a unified governance model that drives smart, aligned IT and imaging investments. Benefits include:

  • Capital Efficiency: Reduced spend through coordinated purchasing and system consolidation.
  • Improved Interoperability: Standardized technology stack supports secure, integrated workflows.
  • Increased Staff Morale: Clear planning cycles reduced firefighting and boosted engagement.
  • Strategic Alignment: Governance enabled leadership consensus on IT priorities linked to clinical outcomes.
  • Faster Execution: Projects enter the pipeline with well-defined requirements, resource commitments, and executive sponsorship.

Testimonials

"Asbury brought structure, clarity, and collaboration to an area that was historically challenging and fragmented. Their thoughtful, systematic approach helped us reduce waste, align our teams, and position our technology strategy for the future. The impact on morale and efficiency was immediate."

— CIO, Community Hospital Health System