Large Epic Hospital System

Executive Summary

A Large Epic Hospital System partnered with Asbury HealthTech Partners, in collaboration with Huntzinger Management Group, to modernize its enterprise imaging infrastructure. This initiative was driven by strategic goals to improve clinical performance, elevate the patient experience, and optimize operational efficiency. The legacy imaging platform—previously centered around a widely used PACS solution—had become a barrier due to limitations in usability, integration, and AI readiness.

Asbury led a comprehensive discovery and justification process that identified operational bottlenecks, evaluated future-state needs, and quantified the value of imaging transformation. The resulting recommendation supported a shift to a next-generation imaging platform aligned with the system's long-term growth and care delivery priorities.

The Challenge

The Large Epic Hospital System faced multiple challenges with their existing imaging infrastructure that were impacting both clinical efficiency and patient care:

  • Workflow Friction: Delays due to slow image loading, cumbersome logins, and frequent system errors
  • Limited Interoperability: Poor integration with Epic and lack of AI-enabling infrastructure
  • Lack of Customization: Radiologists were unable to personalize interfaces, hanging protocols, or advanced visualization tools
  • Scalability Limits: On-prem infrastructure constrained growth in imaging volume and complexity
  • Operational Inconsistencies: Variability in turnaround times and compliance, particularly in MRI and Nuclear Medicine

Our Solution

Asbury HealthTech Partners delivered a comprehensive approach to transform the Large Epic Hospital System's imaging infrastructure:

  • Cross-Functional Discovery: Engaged stakeholders from radiology, IT, operations, and executive leadership through interviews, workflow reviews, and system assessments
  • Governance and Alignment: Established an Imaging Steering Committee to guide strategy and ensure multi-disciplinary collaboration
  • Tailored RFI Development: Authored a vendor-neutral RFI incorporating infrastructure expectations, functional needs, and organizational priorities
  • Workflow Bottleneck Mapping: Conducted detailed analysis of current-state workflows, resulting in color-coded swim lane diagrams that identified clinical and operational pain points. These were used to craft a dedicated RFI section asking vendors how their PACS solutions would address each pain point
  • Business Case Modeling: Produced detailed TCO and ROI models, with scenario-based payback periods and executive-level justification for investment

Results & Impact

The engagement delivered clear strategic direction and actionable outcomes for the Large Epic Hospital System:

  • Validated Imperative for Change: Existing system limitations are broadly acknowledged across clinical and administrative domains
  • Unified Strategy: Governance and stakeholder alignment support rapid movement into RFP and vendor evaluation
  • Actionable Blueprint: Future-state architecture includes AI readiness, cloud scalability, and Epic interoperability
  • Informed Decision-Making: The process narrowed the initial pool of 12 vendor candidates down to a short list of 3 based on strategic, clinical, and technical fit

Testimonials

"Asbury HealthTech Partners brought the expertise and methodology we needed to make a critical infrastructure decision with confidence. Their systematic approach to understanding our workflows and translating them into vendor requirements was exceptional."


— Large Epic Hospital System SVP & CIO

Clarity. Experience. Results.
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